This Privacy Notice for Hayah Drive and Care, describes how and why we might access, collect, store, use, and/or share your personal information when you use our services, including when you:

• Visit our website at https://hayahdriveandcare.com or any website of ours that links to this Privacy Notice
• Use Travel and booking services. We are a travel agency in Idukki that helps travellers receive a better travel experience. 
• Contact us or engage with us through email, phone, or social platforms.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@hayahdriveandcare.com or +91 9946373383.

Summary of the Privacy Notice:

1. What personal information do we process? Personal information you provide, such as name, phone number, and email address.
2. Do we process any sensitive personal information? No. We do not collect or process sensitive personal information.
3. Do we collect any information from third parties? We do not collect any information from third parties.
4. How do we process your information? To provide and manage bookings, improve our services, communicate with you, and comply with legal obligations.
5. How do we keep your information safe? We use appropriate technical and organizational security measures but cannot guarantee absolute online security.
6. What are your rights? Depending on your location, you may have rights such as access, correction, deletion, or restriction of your personal data.
7. How do you exercise your rights? By contacting us using the information provided in this notice.

What personal information do we process?

We collect personal information you voluntarily provide when booking services, submitting forms, or contacting us.

This may include:

• Full Name

• Phone Number

• Email Address

• Travel preferences (only if you provide them while booking)

We do not collect:

• Financial details (unless required during bookings and handled securely)

• Sensitive personal information

• Information from third parties

All information you provide must be accurate and up to date.

How Do We Use Your Information?

We process your information for the following purposes:

• To provide, manage, and confirm travel or booking services

• To communicate with you regarding bookings, support, or inquiries

• To improve our website and services

• To ensure fraud prevention, security, and legal compliance

• To send updates, promotions, or travel information (only if you consent)

We only process your information when we have a valid legal reason to do so.

Do We Share Your Information?

We may share information only when:

• Necessary to provide booked travel services (e.g., hotels, transport providers — only if required)

• Required by law, government authorities, or legal proceedings

• Accessing your personal information

• Requesting correction or updates

• Requesting deletion of your information

• Restricting or objecting to processing

• Withdrawing consent where applicable

To exercise these rights, contact us at: info@hayahdriveandcare.com.

We will respond within legally required timeframes.